All about coffee by William H. Ukers
introduction of Ariosa by John Arbuckle in 1873. Some of the early
6422 words | Chapter 137
publicity for this pioneer package coffee appears typographically crude,
judged by modern standards; but the copy itself has all the needful
punch, and many of the arguments are just as applicable today as they
were a half-century ago. Take the handbill copy illustrated. It was done
in three colors, and the argument was new and most convincing. The
reverse side copy is also extremely effective. Note the expert-roaster
argument and coffee-making directions; some of these may still be found
in current coffee advertising.
Most of the original Arbuckle advertising was by means of circulars or
broadsides, although some newspaper space was employed. Premiums were
first used by John Arbuckle as an advertising sales adjunct, and they
proved a big factor in putting Ariosa on the map. Mr. Arbuckle created
the kind of word-of-mouth publicity for his goods that is the most
difficult achievement in the business of advertising. It caused so deep
and lasting an impression, that in some sections it has persisted
through at least five decades. The advertising moral is: Get people to
_talk_ your brand.
Since the death of its founder, the Arbuckle copy has been changed to
fit modern conditions. That it has kept pace with all the forward
movements in business and advertising is evident from the specimens
which help to illustrate this chapter. A significant change is to be
noted in the fact that, for the first time in its history, "the greatest
coffee business in the world" has adopted a policy of advertising to the
trade as well as to the consumer, thus giving its publicity a well
rounded character which it formerly lacked.
The evolution of other notable package coffees is also shown by
illustration. Several concerns blazed new trails that have since been
picked up and followed by competing brands.
[Illustration: CHARTS SHOWING PER CAPITA CONSUMPTION AND COFFEE AND
SUBSTITUTE ADVERTISING]
Among the many long-established advertised package-coffee successes may
be mentioned:
Arbuckle's Yuban and Ariosa; McLaughlin's XXXX; Chase & Sanborn's Seal
Brand; Dwinell-Wright's White House; Weir's Red Ribbon; B. Fischer &
Company's Hotel Astor; Brownell & Field's Autocrat; Bour's Old Master;
Scull's Boscul; Seeman Brothers' White Rose; Blanke's Faust; Baker's
Barrington Hall; Woolson Spice Company's Golden Sun; International
Coffee Company's Old Homestead; Kroneberger's Old Reserve; Western
Grocer Company's Chocolate Cream; Leggett's Nabob; Clossett & Dever's
Golden West; R.C. Williams' Royal Scarlet; Merchants Coffee Company's
Alameda; Widlar Company's C.W. brand; Meyer Bros.' Old Judge; Nash-Smith
Tea and Coffee Company's Wedding Breakfast; J.A. Folger & Company's
Golden Gate; Ennis Hanley Blackburn Coffee Company's Golden Wedding;
M.J. Brandenstein & Company's M.J.B.; Hills Brothers' Red Can, the Young
& Griffin Coffee Company's Franco-American, and the Cheek-Neal Coffee
Company's Maxwell House.
It was estimated that the amount of money spent by the larger coffee
roasters upon all forms of publicity in the United States in 1920 was
about $3,000,000.
Charts prepared by Charles Coolidge Parlin of the division of commercial
research of the Curtis Publishing Company, and checked by the
Publishers' Information Bureau, show the advertising for coffee and for
coffee substitutes in thirty leading publications from 1911 to 1920; and
compare the advertising for coffee and coffee substitutes in 1920 with a
chart of per capita consumption. It should be noted that the figures
exclude all other forms of advertising, such as newspapers,
bill-posting, street-car signs, electric signs, and so forth.
Experience has proven that a package coffee, to be successful, must have
back of it expert knowledge on buying, blending, roasting, and packing,
as well as an efficient sales force. These things are essential: (1) a
quality product; (2) a good trade-mark name and label; (3) an efficient
package. With these, an intelligently planned and carefully executed
advertising and sales campaign will spell success. Such a campaign
comprehends advertising directed to the dealer and to the consumer. It
may include all the approved forms of publicity, such as newspapers,
magazines, billboards, electric signs, motion pictures, demonstrations,
and samples. One phase of trade advertising which should not be
overlooked is dealer helps. The extent to which the roaster-packer, or
the promoter of a new package coffee, should utilize the various
advertising media or go into dealer helps must, of course, depend upon
the size of the advertising appropriation.
[Illustration: AN EFFECTIVE CUT-OUT]
Many roaster-packers supply grocers handling their coffee with dealer
helps in the shape of weather-proof metal signs for outside display,
display racks, store and window display signs, cut-outs, blotters,
consumer booklets, newspaper electros, stereopticon slides, moving
pictures, demonstrations, samples, etc. Dealer selling schemes based on
points have also been found helpful in promoting sales.
_Advertising to the Trade_
Until a comparatively recent date, the green coffee importer, selling
the roasting trade, has not realized the need of advertising. He has
inclined to the belief that he did not need to advertise, because, in
most instances, green coffee is not sold by the mark; and, to a certain
extent, price has been the determining factor.
During late years, however, many green coffee firms have come to realize
that there is a good-will element that enters into the equation which
can be fostered by the intelligent use of advertising space in the
coffee roaster's trade journal. Also, a few importers are now featuring
trade marks in their advertising, thus building up a tangible trade-mark
asset in addition to good will.
For a number of years the green coffee trade used the business card type
of advertisement; but some are now utilizing a more up-to-date style of
copy, as typified by the advertisements of Leon Israel & Brothers and
W.R. Grace & Company. Specimens of other green coffee advertising of the
better kind are here reproduced.
Advertising campaigns in behalf of package coffees can not be fully
effective without the proper use of trade publications. Advertising in
the dealer's paper has many advantages. It is good missionary work for
the salesman. It creates confidence in the mind of the dealer. It is an
excellent means for demonstrating to the retailer that he is being
considered in the scheme of distribution--that no attempt is being made
to force the goods upon him through consumer advertising alone.
Trade-paper advertising also offers the packer the opportunity to
acquaint the dealer with the selling points in favor of the brand
advertised, thus saving the time of the salesman. An increasing number
of coffee packers are now using the advertising columns of trade papers,
and some typical advertisements are reproduced herewith.
_Advertising by Various Mediums_
Billboard and other outdoor advertising, also car cards, are being used
to a considerable extent for coffee publicity. Painted outdoor signs
have been the back-bone of one middle-west roaster's campaign for a
number of years. Both car cards and billboards are growing in popularity
because they enable the coffee packer to reproduce his package in its
natural colors and permit also of striking displays. Such firms as
Arbuckle Brothers, New York; Dayton Spice Mills, Dayton, Ohio; W.F.
MCLaughlin & Company, Chicago; the Puhl-Webb Company, Chicago; the Bour
Company, Toledo; B. Fischer & Company, New York; and the Cheek-Neal
Coffee Company, Nashville and New York, are consistent users of this
character of advertising. Electric signs also have proved effective for
coffee advertising. Reproductions of some characteristic outdoor and
car-card advertisements are to be found in these pages.
Motion pictures are a comparatively new development in coffee
advertising. One of the first coffee roasters to adopt this plan of
publicity was S.H. Holstad & Company, Minneapolis. The film used
depicted the cultivation and preparation of coffee for the market, also
the complete roasting and packaging operations. The A.J. Deer Company,
manufacturers of coffee mills and roasters, Hornell, N.Y., was another
pioneer in the use of coffee films. Jabez Burns & Sons, coffee-machinery
manufacturers, followed with an educational coffee picture. The National
Packaging Machinery Company, of Boston, is another concern that has
utilized films for advertising purposes, showing its machines in
operation in a coffee-packing plant. Many roasters made use of the
coffee film produced by the Joint Coffee Trade Publicity Committee.
In using advertising films, it is customary for the roaster to arrange
for a showing at one or more theaters. The advertising in the local
papers features the coffee brands, also the name of the local dealer,
the latter being furnished with tickets which he distributes among his
retail customers. There are several concerns making a business of
supplying commercial films and of getting distribution for them.
Another form of theater publicity is that of the advertising
slide--stereopticon views thrown upon the screen between feature
pictures. Many packers find these are effective for cultivating the
dealer, it being customary to show the brand name, together with that of
the local distributer.
_Advertising for Retailers_
When retailers analyze the people to whom they sell coffee, they usually
find three types. First, there is the woman who thinks she is an expert
judge of coffee, but who is unable to find anything to suit her
cultivated taste. Then there is the new housewife, possibly a bride of a
few months, who knows very little about coffee, but wants to find a good
blend that both she and her husband will like. The third is the most
acceptable class, the satisfied people who have found coffee that
delights them, day after day.
[Illustration: HOW COFFEE IS ADVERTISED TO THE TRADE
Left to right, good examples of green coffee publicity--center,
well-arranged package-coffee copy]
W. Harry Longe, a Texas retailer, has prepared the following "ready
made" copy appeals for the three classes. To "Mrs.
Know-it-all-about-Coffee," this style has been found effective:
IMPROVE THE COFFEE AND YOU IMPROVE THE MEAL
The corner of the table that holds the coffee urn is the balancing
point of your dinner. If the coffee is a "little off" for some
reason or other--probably it's the coffee's own fault--things don't
seem as good as they might; but when it is "up to taste" the meal
is a pleasure from start to finish. If the "balancing point" is
giving you trouble, let ANY BLEND Coffee properly regulate it for
you. 35 cents, three pounds for $1.
ANY TEA & COFFEE COMPANY
For the good lady who is anxious to find a suitable blend of coffee, and
who desires information, this is a good appeal:
A SUCCESSFUL SELECTION
Of the coffee that goes into the every-morning cup will arrive on
the day when ANY BLEND is first purchased. Many homes have been
without such a success now for a long time, but, of course, they
didn't know of ANY BLEND--and even now it is hard to really know
ANY BLEND till you try it. That is why we seem to insist that you
ask for an introduction by ordering a pound.
ANY BLEND TEA & COFFEE COMPANY
Taking both classes and dealing with them alike:
"BLENDED TO BALANCE"
Is a good descriptive phrase of ANY BLEND coffee, for care is taken
in the preparation that the strength does not overpower the flavor.
The aim of the blender is to get an acceptable and delightful
drinking quality. He has been more than successful, as you will see
when you try ANY BLEND, 35 cents, three pounds for $1.
ANY TEA & COFFEE COMPANY
The satisfied class, of course, is not averse to making a change, and it
is well, occasionally, for the dealer to let his own satisfied customers
know he still believes in his goods. The argument might take this form:
A SERVICE THAT SAVES
Is the serving of ANY BLEND, when coffee is desired. ANY BLEND
saves many things. It saves worry, for it is always uniform in
flavor and strength. It saves time, for when you order ANY BLEND we
grind it just as fine or just as coarse as your percolator or pot
demands. ANY BLEND also saves expense, because there is no waste,
as you know just how much to use, every time, to make a certain
number of cups. 35 cents, three pounds for $1.
ANY TEA & COFFEE COMPANY
Again, possible new customers may listen to this appeal:
TO PROVE YOUR APPROVAL
Of ANY BLEND coffee, you are asked to try just one pound. We know
you will like it, for it is blended and roasted and ground as an
exceptional coffee should be, with the care that a good coffee
demands. Prove to yourself that you approve of this method of
preparing coffee. 35 cents, three pounds for $1.
ANY TEA & COFFEE COMPANY
In some households the cook is permitted to do the ordering, and usually
the cook does not read the daily papers with an eye for coffee ads. To
reach this individual through her mistress:
CAN YOU NAME YOUR COFFEE?
Or is it one of those many unknown brands that comes from the store
at the order of your cook? Let the cook do the ordering, for you
are lucky if you have one you can rely upon, but tell her you
prefer ANY BLEND to the No-Name Blend you may now be using. ANY
BLEND has one distinct advantage over all others; It Is freshly
roasted. Tell the kitchen-lady, now, to order ANY BLEND.
ANY TEA & COFFEE COMPANY
_Advertising by Government Propaganda_
Advertising coffee by government propaganda has been indulged in with
more or less success by the British government in behalf of certain of
its colonial possessions; by the French and the Dutch; by Porto Rico,
Costa Rica, Guatemala, and Brazil. The markets most cultivated have been
Italy, France, England, Russia, Japan, and the United States.
Great Britain began the development of coffee cultivation in its
colonies in 1730. Parliament first reduced the inland duties. In many
ways it has since sought to encourage British-grown coffee, building up
a favoritism for it that is still reflected in Mincing Lane quotations.
The Netherlands government did the same thing for Java and Sumatra; and
France rendered a similar service to her own colonies.
Since Porto Rico became a part of the United States, several attempts
have been made by the island government and the planters to popularize
Porto Rico coffee in the United States. Scott Truxtun opened a
government agency in New York in 1905. Acting upon the counsel and
advice of the author, he prosecuted for several years a vigorous
campaign in behalf of the Porto Rico Planters' Protective Association.
The method followed for coffee was to appoint official brokers, and to
certify the genuineness of the product. Owing to insufficient funds and
the number of different products for which publicity was sought, the
coffee campaign was only moderately successful.
Mortimer Remington, formerly with the J. Walter Thompson Company, a New
York advertising agency, was appointed in 1912 commercial agent for the
Porto Rico Association, composed of island producers and merchants. Some
effective advertising in behalf of Porto Rico coffee was done in the
metropolitan district, where a number of high-class grocers were
prevailed upon to stock the product, which was packed under seal of the
association. As before, however, the other products handled--including
cigars, grape-fruit, pineapples, etc.--handicapped the work on coffee,
and the enterprise was abandoned. Subsequent efforts by the Washington
government to assist the Porto Ricans in evolving a practical plan to
extend their coffee market in the United States came to naught because
of too much "politics."
Beginning with the Panama-Pacific Exposition in San Francisco in 1915,
the government of Guatemala started a propaganda for its coffee in the
United States; as the European market, which had up till then absorbed
seventy-five percent of its product, was closed to it, owing to the
World War. E.H. O'Brien, a coffee broker of San Francisco, directed the
publicity. Some full pages were used in newspapers, but the main efforts
were directed at the coffee-roasting trade. The campaign, so far as it
went, was highly successful.
Costa Rica also gave special encouragement to coffee-trade interests
that offered to expand the United States market for Costa Rica coffee
during the World War.
For many years Colombia has been talking of making propaganda here for
its coffee, but thus far nothing of a constructive character has been
done.
São Paulo began in 1908 to make propaganda for its coffee by subsidizing
companies and individuals in consuming countries to promote consumption
of the Brazil product. A contract was entered into between the state of
São Paulo and the coffee firms of E. Johnston & Company and Joseph
Travers & Son, of London, to exploit Brazil coffee in the United
Kingdom. Similar contracts were made with coffee firms in other European
countries, notably in Italy and France. The subsidies were for five
years and took the form of cash and coffee. The English company was
known as the "State of São Paulo (Brazil) Pure Coffee Company, Ltd."
Fifty thousand pounds sterling was granted this enterprise, which
roasted and packed a brand known as "Fazenda;" promoted demonstrations
at grocers' expositions; and advertised in somewhat limited fashion. The
general effect upon the consumption of coffee in England was negligible,
however, although at one time some five thousand grocers were said to
have stocked the Fazenda brand. A feature of this propaganda was the use
of the Tricolator (an American device since better known in the United
States) to insure correct making of the beverage, Brazil also made
propaganda for its coffee in Japan, in 1915, as part of certain
undertakings involving the immigration of Japanese laborers to Brazil.
The Comité Français du Café was formed in Paris in July, 1921, to
co-operate with Brazil in an enterprise designed to increase the
consumption of coffee in France.
The chief fault in most of the coffee propagandas here and abroad has
been the doubtful practise of subsidizing particular coffee concerns
instead of spending the funds in a manner designed to distribute the
benefits among the trade as a whole. This mistake, and local politics in
the producing countries, have made for ultimate failure. A notable
exception is the latest propaganda for Brazil coffee in the United
States, where all the various interests, the the São Paulo government,
the growers, exporters, importers, roasters, jobbers, and dealers, have
co-operated in a plan of campaign to advertise coffee _per se_, and not
to secure special privilege to any individual, house, or group.
_Joint Coffee Trade Publicity Campaign_
Twenty years ago the author began an agitation for co-operative
advertising, by the coffee trade. He suggested as a slogan, "Tell the
truth about coffee;" and it is gratifying to find that many of his
original ideas have been embodied in the present joint coffee trade
publicity campaign, now in its fourth year.
[Illustration: THEODORE LANGGAARD DE MENEZES]
The coffee roasters at first were slow to respond to the co-operative
advertising suggestion, because in those days competition was more
unenlightened than now, and therefore more ruthless. It needed
organization to bring the trade to a better understanding of the
benefits certain to be shared by all when their individual interests
were pooled in a common cause. Leaders of the best thought in the trade,
however, were quick to realize that only by united effort was it
possible to achieve real progress; and when it was suggested that the
first step was to organize the roasting trade, the idea took so firm a
hold that it only needed some one to start it to bring together in one
combination the keenest minds in the business.
The coffee roasters organized their national association in 1911. The
author of this work urged that co-operative advertising based upon
scientific research should be done by the roasters themselves
independently of the growers; but it was found impracticable to unite
diverging interests on such an issue, and so the leaders of the movement
bent all their energies toward promoting a campaign that would be backed
jointly by growers and distributers, since both would receive equal
benefit from any resulting increase in consumption. Brazil, the source
of nearly three-quarters of the world's coffee, was the logical ally;
and an appeal was made to the planters of that country. A party of ten
leading United States roasters and importers visited Brazil in 1912 at
the invitation of the federal government.
In Brazil, as in the United States, progress resulted from organization.
The planters of the state of São Paulo, who produce more than one-half
of all coffee used in the United States, were the first to appreciate
the propaganda idea. After their attempts to interest the national
government failed, the São Paulo coffee men founded the _Sociedade
Promotora da Defesa do café_ (Society to Promote the Defense of Coffee),
and persuaded their state legislature to pass a law taxing every bag of
coffee shipped from the plantations of that state in a period of four
years. This tax, amounting to one hundred reis per bag of 132 pounds, or
about two and one-half cents United States money at even exchange rates,
is collected by the railroads from the shippers, and turned over to the
_Sociedade_.
The Brazilian Society sent to the United States a special envoy,
Theodore Langgaard de Menezes, to conclude arrangements; and on March 4,
1918, in New York, the pact was signed whereby São Paulo was to
contribute to the publicity campaign in the United States approximately
$960,000 at the rate of $240,000 a year for four years; and the members
of the trade in the United States were to contribute altogether
$150,000[346]. The success of the negotiations was due to the skilful
management of Ross W. Weir in the United States, and to the superior
salesmanship of Louis R. Gray, the Arbuckle representative in Brazil.
[Illustration: JOINT COFFEE TRADE PUBLICITY COMMITTEE IN UNITED STATES]
Supervision of the advertising in the United States was delegated to
five men, representing both the importing and roasting branches of the
trade, and designated as the Joint Coffee Trade Publicity Committee of
the United States. Three of these committeemen, Ross W. Weir, of New
York; F.J. Ach, of Dayton, Ohio; and George S. Wright, of Boston, are
roasters; and two, William Bayne, Jr., and C.H. Stoffregen, both of New
York, are importers and jobbers, or green-coffee men. The committee
organized with Mr. Weir as chairman, Mr. Wright as treasurer, and Mr.
Stoffregen as secretary. At the invitation of the committee, C.W. Brand
of Cleveland, then president of the National Coffee Roasters
Association, attended committee meetings, and assisted in determining
the policies of the campaign. Headquarters were established at 74 Wall
Street, in the heart of the New York coffee district, with Felix Coste
as secretary-manager, and Allan P. Ames as publicity director. N.W. Ayer
& Son, advertising agents of Philadelphia, who had engineered the plan
of campaign from the start of the movement in the National Coffee
Roasters Association, handle the advertising account.
[Illustration: CHART SHOWING PLAN OF ADVERTISING CAMPAIGN]
São Paulo's contribution to the advertising fund is sent in monthly
instalments to the Joint Coffee Trade Publicity Committee under an
agreement that it shall be expended only for magazine and newspaper
space.
[Illustration: JOINT-COMMITTEE MAGAZINE AND NEWSPAPER COPY, 1919]
[Illustration: COPY THAT STRESSED THE HEALTHFULNESS OF COFFEE,
1919-1920]
Supplementing this Brazilian contribution, is the fund raised by
voluntary subscriptions from the coffee trade of the United States on
the basis of one cent per bag handled annually. This American fund is
used for the expenses of administration, for educational advertising
outside of magazine and newspaper space, and for various kinds of trade
promotion and dealer stimulation.
[Illustration: THE JOINT COMMITTEE'S HOUSE ORGAN]
The first advertising appeared in April, 1919, in 306 leading newspapers
in 182 large cities, with a total circulation of more than 16,000,000.
The cities chosen represented all the centers of wholesale coffee
distribution.
Magazine advertising began in June of the same year, using twenty-one
periodicals, all of national circulation. This list has been changed
from time to time to meet the special needs of the campaign.
More than fifty grocery-trade magazines have carried the committee's
dealer advertising, although not all of these have been used
continuously. Every part of the country was represented on the
trade-paper list.
Full pages have been run each month in nine of the leading national
medical journals. These advertisements were written by a physician of
national reputation. Under the caption, "The Case for Coffee," these
advertisements have discussed the properties of coffee from the
physiological standpoint, and have asked the doctors to judge it fairly.
From the start the committee's advertising has been broadly educational.
The properties of coffee have been discussed; charges against coffee
have been answered. The housekeeper has been told how to get the best
results from the coffee she buys; hotel and restaurant proprietors have
been reminded that many of them owe their prosperity largely to a
reputation for serving good coffee; new uses have been exploited for
coffee, as a flavoring agent for desserts and other sweets; employers
have been taught the important service good coffee may render in
increasing the comfort and efficiency of their working forces.
[Illustration: INTRODUCTORY MEDICAL-JOURNAL COPY]
Magazine and newspaper advertising is only the nucleus of the campaign.
The effect of such "white space" publicity is increased by simultaneous
efforts to "merchandise" the campaign, to stimulate the interest of the
wholesale and retail trade, to encourage private-brand advertising, and
to reach the consumer by other kinds of publicity recognized as
essential factors in a well rounded national advertising effort. These
activities may be summarized as follows:
[Illustration: TELLING THE DOCTORS THE TRUTH ABOUT COFFEE, 1920]
INFORMATION SERVICE. This department answers inquiries and supplies
material for household editors, and for newspaper and magazine writers.
Through a national clipping service, it keeps in touch with all
published matter relating to coffee. Its special duty is to answer
attacks on coffee and the coffee trade. Merchants and dealers make it a
practise, when they find misleading articles or editorials in their
local newspapers, to send clippings to the committee's headquarters to
be handled there as the situation warrants.
SCIENTIFIC COFFEE RESEARCH. Twenty-two thousand, five hundred dollars of
the American fund have been appropriated thus far for scientific coffee
research at the Massachusetts Institute of Technology. The reports of
this research will be distributed to the coffee trade throughout the
country, and should prove valuable in all branches of coffee
merchandising. The findings will be distributed by the committee to
schools and colleges, and to consumers through national advertising.
[Illustration: SOME OF THE JOINT COMMITTEE'S ATTRACTIVE BOOKLETS]
THE COFFEE CLUB. This organization was established for the purpose of
educating the consumer through constructive team work by the roasters'
and jobbers' salesman and the retail dealer. Under this plan, the
committee has distributed 50,000 transparent signs for dealers' windows,
and 5,000 bronze coffee-club buttons for coffee salesmen. By reference
to the Coffee Club in national magazine and newspaper advertising, the
retailer is given a chance to tie up with the campaign. Membership in
the club is limited to those who are contributing to the publicity fund,
and to their salesmen and customers. The club publishes a monthly
bulletin in newspaper form, giving the news of the campaign. This has a
circulation of 27,000 among wholesalers, salesman, and dealers.
[Illustration: MORE MEDICAL JOURNAL COPY, 1920]
BOOKLETS. The committee has published six booklets, which have reached
a total circulation of more than one and a half million copies. These
booklets are sold at cost to the coffee trade. The committee reports
that, on an average, one hundred requests for them are received daily at
its office from consumers in different parts of the country, and that
the booklets are the means of a constant campaign of education in
American homes and schools.
BRAND ADVERTISING. The committee is constantly making efforts to
increase the amount of private advertising by coffee roasters, and it
estimates that brand advertising has increased at least three hundred
percent since the national campaign began. Reproductions of the
committee's advertisements, proofs of advertising electrotypes, and copy
suggestions are circulated in advance to all roasters and to a large
number of retailers, by means of the monthly organ, _The Coffee Club_.
COFFEE WEEK. During the week of March 29 to April 4, 1920, the committee
organized and financed the third national coffee week, which was
observed by retailers throughout the country. The feature of this week
was a window-trimming contest for which prizes of $2,000 were
distributed among several hundred grocers. The contest resulted in
displays of coffee in nearly 10,000 grocery windows, and greatly
increased the sale and consumption of coffee during this period.
MOTION PICTURES. The United States fund financed the production and
distribution of a coffee motion picture, 128 prints of which were sold
to roasters, who exhibited them throughout the country. This picture was
shown during coffee week to more than six hundred theater audiences, and
it remains in the possession of the trade as an active advertising
medium.
[Illustration: SPECIMENS OF THE 1921 MAGAZINE AND NEWSPAPER COPY]
[Illustration: EDUCATING THE DOCTOR IN THE FACTS ABOUT COFFEE, 1922]
NEW USES FOR COFFEE. An important factor in increasing consumption has
been the promotion of new uses for coffee. In winter, this has taken the
form or recipes and suggestions for coffee as a flavoring agent; and in
warm weather, there has been a publicity drive for iced coffee.
_Propaganda Results_
The joint coffee trade publicity campaign is progressive. New features
are being developed, and plans are laid well in advance. It is expected
that the reports of the scientific research will furnish fresh material
for both direct and indirect advertising.
One of the interesting prospects is a school exhibit, demand for which
has been revealed by requests from a large number of teachers,
principals, and school superintendents. Efforts to increase the
popularity of a product as widely used as coffee suggest almost
unlimited opportunities.
The campaign has brought into co-operation producers in one country, and
manufacturers and distributers in another country, several thousand
miles apart. Its international character, and also the fact that it
deals with a product of almost universal use, may account for the
attention this campaign has received, not only in the United States, but
in every country where advertising is a business factor.
This kind of coffee publicity has given the consumer a better knowledge
of coffee, and broken down much of the prejudice against coffee that
rested upon popular misunderstanding of its physiological effects.
As best evidence of its sincere wish to give the public the whole truth
about coffee, the committee points to the fact that a portion of its
funds is being used to finance the scientific investigation at the
Massachusetts Institute of Technology.
Felix Coste, the secretary-manager of the campaign, spends much of his
time traveling about the country and addressing gatherings of coffee
wholesalers and dealers. By this means, and by continuous
circularization and correspondence, the trade is kept constantly in
touch with the developments of the campaign.
[Illustration: MAGAZINE AND NEWSPAPER ADVERTISING COPY, SPRING OF 1922]
[Illustration: PRIVATE BRAND COFFEE ADVERTISING IN 1921
Report from 77 Advertisers]
Although Brazil is the only coffee-producing country at present
co-operating, the advertising has treated all coffees alike. Efforts are
being made to have the coffee growers of other countries contribute on a
basis proportionate to the benefit they derive. Support from all the
coffee countries on the same scale as that on which the producers of São
Paulo are contributing would almost double the size of the fund.
[Illustration: SPECIMEN OF EARLY YUBAN COPY]
_Coffee Advertising Efficiency_
Reverting to the original advertisement for coffee in English, when we
compare it with the latest examples of advertising art, it is of the
same order of merit. But Pasqua Rosée had no advertising experts to
advise him and no precedents to follow. Pasqua Rosée was a native of
Smyrna, who was brought to London by a Mr. Edwards, a dealer in Turkish
merchandise, to whom he acted as a sort of personal servant. One of his
principal duties was the preparation of Mr. Edwards' morning drink of
Turkish coffee.
"But the novelty thereof," history tells us, "drawing too much company
to him, he [Mr. Edwards] allowed his said servant, with another of his
son-in-law, to sell it publicly." So it came about that Pasqua Rosée set
up a coffee house in St. Michael's Alley, Cornhill.
And since Pasqua Rosée's idea, naturally, was to acquaint the London
public with the virtues and delectable qualities of the product of which
his prospective customers were naturally uniformed, he put into his
advertisement those facts and arguments which he felt would be most
likely to attract attention, to excite interest, and to convince. If the
reader will glance at Rosée's advertisement, which is reproduced on page
55, he will be struck with the well-nigh irresistible charm of his
unaffected, straightforward bid for patronage. Having no advertising
fetishes to warp his judgment, he told an interesting story in a natural
manner, carrying conviction. It matters not that some of the virtues
attributed to the drink have since been disallowed. He believed them to
be true. Few there were in those days who knew the real "truth about
coffee."
Even his typography, unstudied from the standpoint of modern "display,"
is attractive, appropriate, and exceedingly pleasant to the eye. And
since at that time there was no cereal substitute or other bugaboos to
contend against, and to hinder him from doing the simple, obvious thing
in advertising, he did that very thing--and did it exceedingly well.
[Illustration: HISTORICAL ASSOCIATION IN ADVERTISING]
[Illustration: PACKAGE-COFFEE ADVERTISING IN 1922
Specimens of newspaper copy used by some of the most enterprising
package-coffee advertisers, East and West]
In fact, in the historic advertisement, Pasqua Rosée set an example and
established a copy standard which had a very beneficial effect on all
the coffee advertising of that early date. This will be evident from a
glance at the accompanying exhibits of other early advertisements. It
was not until the days of so-called "modern" advertising that coffee
publicity reached low-water mark in efficiency and value. In these dark
days most coffee advertisers ignored the principles discovered and
applied in other lines of grocery merchandising. Instead of telling
their public how good their product was, they actually followed the
opposite course, and warned the public against the dangers of coffee
drinking! Instead of saying to the public, "Coffee has many virtues, and
our brand is one of the best examples," their text said in effect,
"Coffee has many deleterious properties; some, or most, of which have
been eliminated in our particular brand."
They were, for the most part, apostles of negation.
[Illustration: EMPHASIZING THE SOCIAL-DISTINCTION ARGUMENT]
[Illustration: DRAWING UPON HISTORY FOR SOCIAL-INTERCOURSE ATMOSPHERE]
Hopeful signs, however, are multiplying that this condition of things in
the coffee industry has passed, and that the practise of telling the
coffee story with certitude will soon become general.
We may well applaud the publicity work of all coffee advertisers who
follow where Pasqua Rosée led--those who tell the public how good coffee
is to drink and how much good it does you if you drink it. Considering
the advertising and typographical resources available to the modern
advertiser, it certainly should be possible for this message to be
conveyed to the public with at least some of the charm of the first
coffee message.
One of the most notable examples of how to advertise coffee well is that
set by Yuban coffee. Unquestionably, Yuban is doing in a thoroughly
up-to-date and appropriate fashion what Pasqua Rosée started out to do
in 1652.
The effect on those who give only a superficial glance at a Yuban
advertisement is to arouse a keen desire to enjoy a cup of Yuban coffee.
To induce such a state of mind is, of course, the object of all good
advertising.
[Illustration: AN ELECTRIC SIGN THAT IMPRESSED CHICAGO
There were 4,000 bulbs in this advertisement, which measured 50 x 55
feet. The rental was $3,500 a month]
Yuban advertisements have utilized two vital principles in influencing
the minds of consumers. In the first place, they have made a cup of
coffee seem to be a very delectable drink. In the second place, they
have made the serving of a cup of coffee seem to be of the greatest
social value.
One does not see in a Yuban advertisement any reference to the "removal
of caffein", or to Yuban's "freedom from defects common to other
coffees." There is no reference to the ill effects of drinking ordinary
coffee. Yuban wastes no valuable space in unselling coffee. Instead, the
whole intent, effectively carried out, is to paint an enticing picture
by descriptive phraseology, typographic "manner", and illustrative
treatment.
Until Yuban came, those of us in the coffee trade who had given the
matter thought had often wondered why, with the wealth of material
available to writers of coffee advertisements, so little had been done
to make the product alluring--why so little had been done to give
atmosphere to the product. So many interesting things may be said about
the history of coffee; the spread of the industry through various
countries; how Brazil came to be the coffee-producing country of the
world; how coffee is cultivated, harvested, and shipped; how it is
stored, roasted, handled, delivered--in short, the entire process by
which coffee reaches the breakfast table from the plantations of the
tropics. Yuban made effective use of this material.
Simply to tell these things in an interesting, natural, convincing way
makes coffee appear as a healthful, delicious drink; whereas the
negative, defensive sort of advertising, that plays into the hands of
the substitutes, puts coffee in the wrong light.
[Illustration: HOW THREE WELL KNOWN BRANDS OF COFFEE HAVE BEEN
ADVERTISED OUTDOORS]
[Illustration: ATTENTION-ATTRACTING CAR CARDS, SPRING OF 1922]
[Illustration: EFFECTIVE ICED-COFFEE COPY--ADAPTABLE FOR ANY BRAND]
When one reads Yuban advertisements, they are seen to be an entirely
acceptable and appropriate presentation of coffee merit and thoroughly
in accord with the principles of good advertising, as exemplified in all
other lines of trade. The wonder grows why so many coffee advertisers
have been content to remain in the defensive, controversial position
into which the alarmist coffee-substitute advertising has jockeyed them.
The Yuban advertisements are not without their faults; errors of
historical facts can be found in them; definitions are sometimes mixed;
some of the drawings might be better; but, in the main, the copy is
convincing and praiseworthy.
In Yuban advertisements the things that have been so long left undone
have now been done in a masterful way. If we refer to the accompanying
illustrations, we can see how effectively the public is being led to
realize and believe in:
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