Financial Crime and Corruption by Samuel Vaknin
9. The quality of one's work, and of services and products
254 words | Chapter 27
one consumed, used to be guaranteed. One's personal
idiosyncrasies, eccentricities, and problems were left at
home. Work was sacred and one's sense of self-worth
depended on the satisfaction of one's clients. You simply
didn't let your personal life affect the standards of your
output.
This strict and useful separation vanished with the rise of
the malignant-narcissistic variant of individualism. It led
to the emergence of idiosyncratic and fragmented
standards of quality. No one knows what to expect, when,
and from whom. Transacting business has become a form
of psychological warfare. The customer has to rely on the
goodwill of suppliers, manufacturers, and service
providers - and often finds himself at their whim and
mercy. "The client is always right" has gone the way of
the dodo. "It's my (the supplier's or provider's) way or the
highway" rules supreme.
This uncertainty is further exacerbated by the pandemic
eruption of mental health disorders - 15% of the
population are severely pathologized according to the
latest studies. Antisocial behaviors - from outright crime
to pernicious passive-aggressive sabotage - once rare in
the workplace, are now abundant.
The ethos of teamwork, tempered collectivism, and
collaboration for the greater good is now derided or
decried. Conflict on all levels has replaced negotiated
compromise and has become the prevailing narrative.
Litigiousness, vigilante justice, use of force, and "getting
away with it" are now extolled. Yet, conflicts lead to the
misallocation of economic resources. They are non-
productive and not conducive to sustaining good relations
between producer or provider and consumer.
Reading Tips
Use arrow keys to navigate
Press 'N' for next chapter
Press 'P' for previous chapter