2. More minor physical and mental problems from computers definitely do

exist. You and your people, however, can either overcome them or at least live with them. Don’t shrug the problems off. If you do, you’ll only ruin your credibility when you and your employees discuss radiation and other possible hazards. Most people, however, accept the inevitability of computerization. Employees usually know you need your machines to keep up with your competitors. So do unions. They have computers of their own. The major labor-management issues aren’t over whether to computerize: they’re over how to be safe and humane about it. And often, by agreeing to requests like those for eye examinations, you’ll be helping your company along with the workers. Here is a summary of expert thinking about actual and possible health threats of computers: RADIATION Could low-frequency radiation from VDTs indeed endanger the unborn? Or might it cause cataracts? And what about x-rays? A computer user sits much closer to the screen than most TV-watchers do; might this increase the danger? After all, a typical computer, like a TV, uses a cathode ray tube with a high-voltage charge. An electron gun fires these subatomic particles toward the phosphor coating on your screen. Toward you, in other words. Wouldn’t x-rays created by this process be dangerous? Well, throw away your $50 lead-impregnated acrylic shield! Experts feel that x-ray are a nonissue here. The x-rays aren’t strong enough; besides, there’s too much leaded glass in the computer screen itself for you to suffer harm. I’d worry more about the chemicals in my typewriter cleaning fluid than about x-rays from my green screen. Then again, some respected scientists _wonder_ about low-frequency radiation given off by computer monitors. Until researchers can absolve computers of blame in cases like Laura Moore’s, the VDT safety issue will remain legitimate. “The wild cards in the VDT debate are the eleven clusters of problem pregnancies and miscarriages among women who work on or nearby VDTs,” says Louis Slesin, editor of _Microwave News_ and publisher of the sister publication _VDT News_.[45] Some computer industry spokesmen and federal officials think the clusters show up by chance. Slesin, however, while noting that the “normal” miscarriage rate in the U.S. is almost 20 percent, says: “The incidence of birth defects is harder to account for.” And he says similar clusters haven’t popped up among women tapping away on typewriters. Footnote 45: The Slesin quotes come from his article in _Columbia Journalism Review_, November 1984. The _Review_ correctly says Slesin’s newsletter “has taken no sides in the VDT story while keeping up with all relevant developments.” It appears monthly. The _Microwave News_’s address is P.O. Box 1799, Grand Central Station, New York, N.Y. 10163. Subscriptions are $200 a year. _VDT News_, a bimonthly, costs $42 a year. These clusters—found in widely scattered offices in the U.S. and Canada—may result from causes other than radiation. Some VDT operators feel less in control of their jobs than do traditional typists; and a remote possibility exists that this additional stress could take its toll on the unborn children. Slesin says fear of VDTs may itself increase the stress—a Catch-22 if ever one existed. Seeking a definitive answer on the birth-defect and miscarriage questions, NIOSH in 1984 was planning a study of about 5,000 pregnancies in a two-year period. Perhaps one-half of the women would use terminals. And the study would tell if they had more miscarriages and children with birth defects than did the other mothers. It would not pinpoint the cause, however—justification for further study. A possible culprit here is =very low frequency= (=VLF=) =radiation= from the flyback transformer. The transformer whips the cathode ray tube’s electron beams from one side to the other of the phosphor-coated screen, then back again. Typically a flyback transformer gives off radiation pulses at the rate of about 16,000 cycles a second, far below the AM radio broadcast band—hence, the term VLF. Could pulses at this frequency have biological effects? We don’t know about VLF. But a Spanish scientist named Jose Delgado says even very weak pulses of =extremely low-frequency radiation= (=ELF=), the term for below 300 cycles a second, have damaged chick embryos. Some authorities question the “Delgado effect”; still, scientists in both the U.S. and Europe are undertaking similar experiments. Trying to gauge the possible risks from ELF, researchers may face certain technical complexities. Some scientists talk about “windows” of power and frequency. Just a slightly lower or higher frequency, for instance, might mean the difference between safety and danger for expectant mothers. Like it or not, the jury is still out on the low frequency issue, and some companies may want to protect themselves legally—just in case—by transferring pregnant women from VDTs. Ideally you’d coordinate this policy with those regarding maternity leaves and other health benefits; then a woman would feel free to tell you immediately about her pregnancy instead of disguising it for as long as possible. Even if radio frequency radiation is a culprit, there is some hope. Slesin notes that the flyback transformer is on the side or back of a computer monitor rather than in the front near the operator. That isn’t the best news for someone sitting near the flyback transformer of a coworker’s machine, but perhaps the VLF threat isn’t so great to someone without any other VDTs nearby. “With the right office layout,” says Mark Pinsky, editor of _VDT News_, “you might be able to greatly reduce exposure to VLFs fields. And obviously the risk to home computer users might be less without another machine around.” Although VDTs have yet to be proven free of radiation risks, please note that groups like 9 to 5 and the Newspaper Guild have been using at least a few computers in their offices for several years. Don’t lie to your people that there’s nothing to worry about; do point out that the risks are low enough to justify computerization’s benefits. “Can computer screens cause cataracts?” some employees might also ask. Probably not. A NIOSH study at the Baltimore _Sun_ found no greater number of cataracts among VDT users than nonusers (although the researchers noted that the employees on VDTs averaged less than four years at the tube—perhaps not long enough to suffer the cataracts). To be sure, strong microwave radiation indeed can lead to cataracts. But VDTs don’t give off microwaves, and no one has suggested that ELF and VLF are responsible for cataracts. Maybe there are other causes. Regardless, a certain percentage of people, some in their 30s or even late 20s, will always develop cataracts—whether or not they work in front of a tube. BACK AND MUSCULAR PROBLEMS They _are_ common—because, as mentioned earlier, some terminals force you to choose between the best hand-keyboard distance and the optimal eye-screen one. _And for the most part, the pains are avoidable._ Etienne Grandjean tells of a study in which 11 percent of fifty-three people on data-entry terminals suffered neck problems; 15 percent, shoulder troubles; 15 percent, problems in their right arms; and 6 percent, problems in their right hands. The study also included fifty-five people in traditional office work. No more than 1 percent suffered neck, shoulder, or right arm pains, and none had problems with the right hand. Olov Ostberg and Ewa Gunnarsson, two other European ergonomics experts, likewise documented the frequent muscular pains from computer-related jobs. They found that almost two-thirds of some fairly young clerks with a Scandinavian airline reported such problems. In the United States, NIOSH, in its 1981 report, also said terminal users endured more muscular and skeletal pain. The outrage is that it’s unnecessary, almost always, now that ergonomic furniture and detachable keyboards are on the market. Don’t blame your people for their pain. Buy truly ergonomic products. And don’t just buy for male executives or female typists, especially in this age when more women are working. PSYCHOLOGICAL COMPLAINTS NIOSH’s 1981 report observed that VDT operators showed dramatically more anxiety and depression than people not on the tubes. The researchers qualified their finding, however. They noted that many terminal operators were in jobs more routine than those of the non-VDT people, increasing psychological problems. Could the machines themselves, however, have made some work more routine? For me computers mean less typing and more writing. For a data-entry clerk, however, they may mean becoming part of what Grandjean calls “a man-machine-system.” Not all workers object. Some, as Grandjean says, “are proud to be included in the new work of modern technology.” But most people would still favor the human touch, with or without a computer. “The computer,” it’s been said, “is the ultimate unsupportive boss.” A Cleveland office worker observed that another woman was “fast as the wind” on a computer keyboard after ten years at it. “But,” said the worker, “it’s really affected her personality. I used to wonder if something was wrong—she had no exuberance. Once she said to me, ‘Rose, as soon as I sit down at that machine in the morning, I feel I’m going to cry.’”[46] Footnote 46: The quote from the Cleveland office worker and from the two examples immediately after it come from _Warning: Health Hazards for Office Workers_, published in 1981 by the Working Women Education Fund, 1224 Huron Rd., Cleveland, Ohio 44115. “You know,” said a worker at an accounting firm, “when the boss brings new clients through the office to show them around, he’ll point right to me working at the word processor and say, ‘Here we have our wonderful new LEXITRON,’ and then move right on. He doesn’t bother to introduce me—just the machine!” Mightn’t he also have bragged about the operator? Can you dismiss her as a whiner? Is it any surprise that on most days the woman and two colleagues suffered headaches, shaky hands, jittery stomachs? “The place looks gorgeous,” said a worker, “and that’s where the management’s priorities lie. They’re not really as interested in efficiency as they are in using people up and pushing them out the back door.” According to Grandjean, psychological reactions to computers will differ depending on: ▪ The type of work. ▪ The way the job is organized. ▪ The way it is introduced. ▪ Various personal attitudes. To his list I would add “Surroundings.” A newspaper installed dark blue panels, six feet high, around some VDT operators. The dark blue may have cut down the glare, but at a cost. “All we see is the walls around us,” lamented one, “and sometimes the supervisor. The isolation is terrible.” Some employees might welcome isolation at times, especially a chance to work at home; but here management seems to have unwittingly created high-tech solitary cells. EYESTRAIN “I wore glasses before I came in,” said a claims processor with the northeastern insurance office mentioned earlier, “and now I need a stronger prescription. And I can’t even read a book anymore. Before I used to enjoy reading,” she told me, “but now I can barely glance at newspapers.” Many computer-ergonomics experts would scoff at the idea that the woman’s work is blinding her. No one has convincingly shown that the terminals cause a permanent deterioration in eyesight. There is, however, some uncertainty. “We don’t know,” said my ophthalmologist when I asked during an eye examination about long-term effects—and also when he prescribed new glasses. Most ergonomics experts would be more reassuring. They would say, for instance, that, first, people’s eyes weaken naturally as they age, and you can’t automatically blame the terminals. Second, terminals place more demands on your eyes than reading does. VDTs, however, don’t permanently harm eyes, according to a twelve-member panel of the prestigious National Research Council (NRC) which is connected with the National Academies of Science and Engineering. The NRC study, released in 1983, said no evidence existed that VDTs could cause “anatomical or physiological damage ... to the visual system.” The panel felt that the VDT controversy should be a productivity issue rather than a health one. At the very least, however, it’s a comfort one. Harry Snyder, the Virginia Polytechnic Institute expert, in 1983 said that three-fifths of VDTs then on sale were not even reasonably comfortable. Just consider, if nothing else, the resultant productivity losses! Even if the computer isn’t permanently blinding the northeastern claims processor, it’s in a sense shortening her life. She has less time for the reading she loves. Presumably, she would agree with the findings of a NIOSH-sponsored study of San Francisco clerical workers. Ninety-one percent of the ones on terminals reportedly complained of eyestrain, while only 60 percent of the nonterminal users did. How to reply to such complaints? Follow the lighting and glare suggestions outlined earlier and consider rest breaks or alternating VDT and non-VDT tasks. And educate your workers—ideally before you hire them. Let them know you’re doing all you can to reduce the risks. “I have a selfish interest in this, too, you know,” you can tell them once they’re working for you. “The lousier your eyes get, the more errors you’ll make. Which hurts _me_.” Then hand them cards with a good ophthalmologist’s name on it—or perhaps several possibilities—and say: “Make an appointment. We’ll pay for it.” Why should a company invest thousands or millions of dollars in computer maintenance without worrying about other work tools—employees’ eyes? Have new employees’ eyes checked in these NIOSH-approved ways, among others, during thorough examinations: